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Ready to Become a CPD Accredited Service Provider?

And become Certified in as little as 9 weeks?

All training is delivered by a qualified first-class honours degree teacher with over a decade in education.

The Client Centred Approach Certification is a CPD accreditation that helps you build, grow and run a successful business with clients at the centre of what you do.

Perfect for any service provider looking to elevate their business and the experience their clients get with them.

I WANT TO BECOME CERTIFIED!

Here’s what people are saying:

You are a service provider and run a service based business and therefore provide a service … and that service is delivered to another PERSON. Your client.

Running an online business and priding yourself on;

Delivering the best service to your clients

Showing you genuinely care about their results and outcomes

Being a business that stands by their clients and their needs

Having systems in place that actually support your client (but you too!)

Running a business and services that consistently deliver results for your clients

And here is where the client-centred approach comes in - to fully acknowledge these passions and the commitment you have for your clients.

Imagine running your business AND having a CPD accreditation to showcase just how much you put your clients at the center of what you are doing.

A bit about me;

Not only have I run a successful, profitable coaching business for the past 5 years but I am also a qualified teacher who spent a decade in secondary school teaching students in 2 exam subjects.

I graduated with a first class honours degree in education and have also become ICF accredited as a coach.

So combining my qualifications in teaching and education, with my execution in business and the success I have built for myself - but also my clients on a consistent basis - it is time to put these 2 strengths together!

Creating an opportunity for to not only become accredited for your business but in an area that ALL service providers would want to price themselves on - their clients!

Introducing...

The Client Centred Approach Certification

The Client Centred Approach Certification is a CPD accreditation that helps you build, grow and run a successful business with clients at the centre of what you do. Perfect for any service provider looking to elevate their business and the experience their clients get with them.

I want to be certified!

What’s Included

Inside this CPD accreditation programme, you will be trained and accredited on these areas;

Introduction and pre-work

So that you are able to begin your accreditation with clear focus for how to move forward, what to expect and next steps - making this an easy to follow and easy to complete CPD accreditation programme

Creating a client journey that is clear

Why does this matter? As a service based business (you provide a service to your client) it is VITAL that you have a clear pathway for your clients to travel through.

You understand and can identify what makes a client take the next step by enquiring to work with you, you are able to produce content in your marketing that you KNOW will bring in the clients and ultimately you're building a business that puts the clients needs and wants at the centre.

This is focussed on recognising where your clients start, why they stick around and what happens next when they decide you are the business for them.

From starting up to growing exponentially, having this refined will ALWAYS positively impact your business, why? Because you are showcasing that you are putting the clients first - something every client will love to see.

Conversations with potential clients

This module will support you with initial conversation strategies, how to be more efficient with your conversations and structure, identify why questioning and the quality / style of questioning matters for your long term working relationships, as well as allow you to create positive experiences for any potential clients that come to you with questions, enquiries or a desire to work together.

Holding calls with potential clients

You and your processes are the centre of the service you provide. Whatever that service may be for your business - the first big impression a potential client will get is speaking to you, direct connection, being able to personally interact with your business.

This call has the power to convert clients with ease and simplicity OR create another long line of waiting and following up for their decision

As you grow your business, ultimately you want to have a structure system in place that not only focussed on effective conversion strategies for your initial calls but also has the client at the centre of all that you provide.

This module will provide you with structures, time frames, examples, strategies and reasoning that will allow you to be able to proudly share that you are CPD accredited at putting your clients first - at every stage of their journey with you, including right from initial conversation.

Handling objections with compassion and kindness

This happens for every business, whether we see it or not. Some clients handle their objections privately before even coming to you as a potential client, some will voice them to you with the hope you can work through them, and some will voice them as their reasons for not moving forward in a working capacity.

Having this module was imperative for us, as this allows your business to continue to serve, support and show compassion and kindness to your community and potential clients - even if they have objections.

Within this training module you will be learning about how to market to these objections, welcome these objections with positivity, create solutions to these objections without making it personal to each individual client, as well as work through any objections with a potential client with compassion and kindness.

Why does this matter for your service based business? How do you want to make your potential clients feel and what do you want your business to be known for or spoken about?

This module epitomises why you pride yourself in your clients, service and overall customer experience and reinforces why having a client centred approach is so powerful for your service business.

Converting clients with integrity

This module works through processes and systems to ensure your business is as streamlined and effective as possible, all whilst ensuring that the conversion process for your client is also simple, clear and positive.

From initial conversation all the way to a client signing up to work with you, this process can be empowering and exciting for both you as the service provider, and your client about to embark on this journey with you.

This training module emphasises the importance of simple structures and SOP’s for your business but also works through when and how to convert your clients with the most positive outcomes.

Setting boundaries with care and clarity

Running a service based business can challenge you as the service provider and this module is to enable you to feel supported, but also able to protect your own energy, time and boundaries whilst running and growing your successful business.

Not only that, but this training module also supports you with how to communicate and execute these boundaries with care and clarity for your clients.

Once you are both able to respect the boundaries set and work together with clarity around them - your working relationship, as well as your personal life will continue to thrive.

We couldn’t create this CPD accreditation programme without ensuring there was training and support around boundaries and honouring them with your clients and for yourself.

Client experience & storing client information

Your CPD accreditation highlights just how important your clients are to your business, and within this training module you will focus on building clear frameworks and structures for managing and optimising your client experiences, as well as best ways to store your clients sessions, work, drafts, services.

The client centred approach will allow your business to propel forward with a powerful message to your clients - ensuring you have CPD training on harnessing positive client experiences AND how to give them the best will ultimately support your overall business message and brand.

Honouring contracts with clients

This training module talks through legal support, contract management and ensuring your clients adhere to contrast and your business is protected.

Your clients are the centre of your business and this training module focuses on how to protect them and yourself as effectively as possible.

Sharing client wins, celebrations publicly / testimonials

People trust people and within the service based business this will allow your clients to build instant trust with your business.

Being able to effectively celebrate your clients and showcase the impact of the service you have provided will accelerate your credibility and trust as a brand and business, and ultimately shine through to new potential clients.

Your final CPD training module focuses on how to positively celebrate and share your work and client results, with purpose and intention.